Start with a free consultation call. We discuss your webshop platform, your product catalogue size, your order volumes, your primary operational challenges, and how many hours of support you need per week. We then match you with a pre-vetted assistant who has experience on your specific platform and in your product category. Most clients are matched and onboarded within days.

Yes. Our assistants are trained on the most widely used Dutch and European ecommerce platforms — including Shopify, WooCommerce, Magento, PrestaShop, Lightspeed, CCV Shop, and Bol.com Plaza. They work directly in your platform under a controlled access setup, with permissions scoped to the tasks they need to perform.

Yes, where required. We confirm Dutch-language proficiency during the matching process for clients who need customer-facing communication in Dutch. All assistants communicate professionally in English as a baseline, with Dutch-language support available for customer service, marketplace messaging, and supplier correspondence roles.

Most clients begin within a few days of completing the initial requirements discussion. We maintain a pool of vetted, available ecommerce assistants at all times — there is no cold recruitment process when you contact us.

Significantly. Ecommerce operations employees in the Netherlands typically command €28,000–€45,000 per year in salary, plus employer NI contributions, holiday pay, sick leave, and equipment costs. Our flexible plans deliver a fraction of that total investment — with no long-term employment commitment, no recruitment fees, and the flexibility to scale hours up or down with your trading volume.

Before any engagement begins, we execute a data processing agreement (DPA) and NDA with your organisation. Assistants operate under strict data access controls and handle customer personal data — order records, contact details, and payment references — in compliance with Dutch AVG requirements. Access is scoped to the minimum necessary for the assigned tasks.

Yes. Many Dutch ecommerce businesses sell through both their own webshop and Bol.com Plaza simultaneously. Our assistants are experienced in managing both channels — keeping listings synchronised, responding to Bol.com customer messages within SLA windows, managing Plaza fulfilment requirements, and monitoring seller performance metrics to maintain account health.

We offer a 14-day satisfaction guarantee. If the match is not right — for any reason — we replace the assistant at no additional cost, or issue a full refund within the guarantee window. Platform fit, communication style, and task capability are all assessed during the matching process, but our guarantee is unconditional regardless.

Yes. Seasonal flexibility is one of the core advantages of our model. You can scale your assistant's hours up ahead of peak trading periods and back down afterwards — without the HR complexity of temporary contracts, agency fees, or the legal risk of short-term ZZP arrangements under the Dutch DBA Act.

Yes. Many clients begin with a single part-time ecommerce assistant and grow their operational support as the business scales — adding dedicated customer service, marketplace management, content, or inventory specialists through the same managed engagement model. We make that transition seamless and cost-predictable.